FAQs
How often should I schedule a professional cleaning service?
The best cleaning schedule depends entirely on your needs. For most homes, weekly or a bi-weekly professional cleaning is perfect for maintaining a consistently tidy space. If you have a busy home with pets or children, a weekly service might be a better fit. For those who need less frequent help, a monthly cleaning can keep things in check. We are happy to customize a plan for you, whether it's a routine Stellar Standard clean or a one-time Radiant Restoration.
Do I need to be at home when you clean my house?
No, you do not. For your convenience, many of our clients are not home when we perform our cleaning services. As a professional, insured cleaning company, Kosmos Cleaning is a name you can trust. We will coordinate with you to arrange secure access to your home, ensuring a seamless and reliable service every time.
What quality control measures do you have in place?
At Kosmos Cleaning, our quality is our promise. Our commitment to the K.O.S.M.O.S. Standard ensures every clean is meticulous and reliable. Our Chief Operating Officer, Kelsey Maners, personally develops our processes and provides hands-on training for all of our cleaning crews. We also perform regular, on-site inspections to ensure our high standards are met on every job, guaranteeing an outstanding result for your home or business.
Can you provide references?
Yes, we can. We are proud of the strong relationships we have built with our clients in the Piedmont Triad. Upon request, we would be happy to provide you with references from satisfied customers who can share their experiences with our professionalism, reliability, and exceptional results
How do I pay for your residential and commercial cleaning services?
We believe in making the payment process as convenient as our cleaning services. For both residential and commercial services, we accept all major credit cards. We also accept ACH Transfers, as well as cash. You will be billed after the service is completed, and we can set up automated billing for recurring services to make the process even easier
Are you insured and bonded to perform cleaning services?
Yes, absolutely. Kosmos Cleaning is a fully registered, and insured business. We carry comprehensive liability insurance to protect both our clients and our team. You can have complete peace of mind knowing your property is in responsible and reliable hands with a professional and protected cleaning company. We can provide our proof of insurance on request.
Is the work of your house cleaning service guaranteed?
Yes, your satisfaction is our top priority. The final "S" in our K.O.S.M.O.S. Standard is for Satisfaction, and we stand by our work. If for any reason you are not completely satisfied with our service, simply contact us within 24 hours. We will return to your home at no extra charge to address any concerns and ensure the job is done to your complete satisfaction.
Do I have to sign a long-term contract?
No, you do not. We do not require long-term contracts for any of our residential or commercial cleaning services. We believe our quality and professionalism will earn your continued business. You have the flexibility to schedule our services as often as you need, whether it's a one-time deep clean or a regular maintenance plan.
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